We provide free size modification if the difference is within 1 size and you will need to pay the shipping and insurance to send your ring back to us. If the difference exceeds 1 size, we will get back to you with a quote for the specific weight change of the material.
Please Note: The free ring resizing of non-gold items is not available. You can take reference from our ring size guide to get the suitable size.
Please Note: Gold Certification within the package should be returned with the product, otherwise, an extra $150 will be charged.
GOLDPOEM offers One-year Free Manufacturing Warranty against manufacturing defects on all GOLDPOEM gold jewelry. All repair requests are subject to inspection by our Customer Service Team before the request is processed. Should our Customer Service Team determines that the damage has not been caused by a manufacturing defect, we will inform you about it and let you know if any repair services by GOLDPOEM are available at cost or otherwise.
Email address: email@example.com.
Please Note: Any request that’s not approved by the customer service team cannot be processed.
Please note that the following issues are the characters of the item and cannot be considered as defects:
All GOLDPOEM gold products are provided with lifetime maintenance. GOLDPOEM stands behind the quality and craftsmanship of our jewelry, that’s why we could offer the lifetime maintenance service for you. The cost of maintenance depends on the condition of the product.
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